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RETURNS & REFUNDS

Each item you receive is handmade to your custom order so please choose carefully as we do not accept returns or exchanges for change of mind.

 

Please inspect your items upon delivery to ensure there are no damages or faults

and that you have received the correct items.

 

Should you discover that your item is damaged/faulty, we will accept a return within

5 business days from the date of delivery. You as the customer will need to provide 

proof that the item is damaged/faulty with photo evidence. The product will also need

to be unused and in the original packaging.

 

If item is proved to be damaged or faulty, the refund will be issued to the original

payment method used for the purchase, excluding shipping fees.

 

Due to the nature of our products and hygiene concerns, we do not accept refunds,

returns or exchanges for change of mind.

 

No returns or exchanges on sale or discounted items.

 

Items that were gifted or won cannot be returned or exchanged for money or other items.


 

If you have any concerns or questions please dont hesitate to contact us

info@frankandcoco.com.au

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PRIVACY POLICY

Your privacy is of the utmost importance to us here at FRANK + COCO.

 

Your personal information is provided to us when you as the customer have made an

enquiry through our website, placed an order with us or registered as one of our

V.I.P members to receive our V.I.P emails.

 

The only time we will ever share your personal information with a third party is to

facilitate the delivery of your order.

 

Your personal information will never be sold to a third party.

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